Wallet Usage Policy

The wallet provided on the Platform is a closed-loop internal wallet designed exclusively for facilitating transactions within the Platform ecosystem. The wallet does not constitute a bank account, financial institution account, or a prepaid payment instrument. It is not regulated by any financial authority and is intended solely as a mechanism to manage advance balances for platform-specific services and adjustments.

The wallet balance may be utilized strictly for operational purposes within the Platform. These purposes include, but are not limited to, payment of delivery and logistics charges, deduction of platform commissions and service fees, processing of customer refunds, recovery of penalties, and other necessary adjustments required for the smooth functioning of transactions. Under no circumstances can the wallet be used for transactions outside the Platform.

Sellers may add funds to the wallet using payment methods approved and made available by the Platform from time to time. All such deposits shall be treated as advance payments for services offered within the Platform. The Platform reserves the absolute right to accept, limit, or reject any wallet funding request without prior notice, particularly in cases involving suspicious or non-compliant activity.

The wallet operates on a strictly non-withdrawable basis. Funds once added to the wallet cannot be withdrawn, transferred, or redeemed for cash or any cash equivalent. The wallet balance is non-transferable between users and is intended solely for internal adjustment purposes. Any exceptions to this rule shall be at the sole discretion of the Platform and may be subject to additional verification and approval processes.

The balance maintained in the wallet does not earn any interest or financial return. The Platform shall not be liable to provide any compensation, incentive, or monetary benefit for funds held within the wallet, irrespective of the duration for which such funds remain unused.

The Platform reserves the right to deduct amounts from the wallet balance for various operational reasons, including but not limited to delivery charges, platform service fees, commissions, customer refunds, dispute resolutions, penalties arising from policy violations, and any other charges deemed necessary for maintaining platform integrity. All such deductions shall be systematically recorded and reflected in the wallet transaction history.

A comprehensive record of all wallet transactions, including credits, debits, and adjustments, shall be maintained by the Platform. Sellers are responsible for reviewing their wallet activity periodically and ensuring the accuracy of transactions. Any discrepancies must be reported within a reasonable timeframe, failing which the records shall be deemed accurate and accepted.

Users are strictly prohibited from using the wallet for any unlawful, fraudulent, or unauthorized purposes. Any attempt to misuse the wallet system, including but not limited to unauthorized transfers, manipulation of balances, or activities that disrupt platform operations, may result in immediate suspension or termination of the account, along with potential legal action.

The Platform retains full rights to manage, regulate, and control wallet operations. This includes the right to modify wallet features, impose limits, reverse transactions in case of errors or fraud, and freeze or suspend wallet access in cases of suspicious or non-compliant activity. Such actions may be taken without prior notice where deemed necessary.

The Platform shall not be held liable for any loss, damage, or inconvenience arising from misuse of the wallet, unauthorized access due to user negligence, or technical failures affecting wallet operations. Users are solely responsible for maintaining the confidentiality of their account credentials and ensuring secure access.

The Platform reserves the right to amend or update this Policy at any time without prior notice. Continued use of the wallet following any changes shall constitute acceptance of the revised terms. Users are encouraged to review this Policy periodically to stay informed.

By using the wallet, the user acknowledges that they have read, understood, and agreed to be bound by this Wallet Usage Policy. If the user does not agree with any part of this Policy, they must refrain from using the wallet services.